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Warranty / Returns Policy
LIMITED WARRANTY/DISCLAIMER
AFCO Performance Group LLC will repair or replace any products found upon our inspection to be defective in workmanship or material within 12 months from date of purchase for the original purchaser. Except for the limited warranty set forth herin, AFCO Performance Group LLC makes no warranties either expressed or implied, written or oral, with regard to the products including, without limitation, any warranty or merchantability of fitness for a particular purpose. In no event shall AFCO Performance Group LLC be liable for any special, incidental or consequential damages or any other damages whatsoever arising out of or connected with the use or misuse of the products. Purchasers acknowledge and agree that no person, entity or agent of AFCO Performance Group LLC has any authority to make any statement contrary to this disclaimer and that any warranty statements or representations allegedly made on behalf of AFCO Performance Group LLC by any such person, entity or agent are void. AFCO Performance Group LLC products are not D.O.T. approved or intended for street use. Purchasers are relying solely on their own skill and judgment to select, purchase and use suitable products and assume all responsibility and risk with regard thereto.
RETURN/EXCHANGE POLICY
- A Return Goods Authorization (RGA) Number must be plainly marked on all boxes containing parts for return or exchange.
- To obtain an RGA number, please contact our Customer Service Department.
- RGA will expire if product(s) are not received within thirty days of the RGA number issue date.
- Parts received without an RGA number will be held with no action until contact is made.
- All returns must be accompanied by an copy of the original invoice information.
- A brief written explanation of why the product is being returned is required.
- Parts must be shipped freight prepaid unless accompanied by an AFCO Performance Group LLC issued call tag, COD’s will not be accepted.
- Returns for credit received within sixty days (60) of original purchase will generally be credited with no restocking fees.
- Items purchased past sixty days (60) will be limited to a 2 for 1 off-setting order or 15% re-stocking fee.
- Discontinued, obsolete, superseded, damaged and/or special order parts are not returnable.
STOCK ADJUSTMENT
- Stock adjustments are limited to 5% of the individual customer’s net purchases made during the previous calendar year.
- All requests for stock adjustments must be submitted in writing and include copies of the original invoice information.
- A 2 for 1 offsetting order of equal value is required.
- Discontinued, obsolete, superseded, damaged and/or special orders are not eligible.
- As with any return, RGA number must be marked plainly on all boxes.
- All freight is prepaid.
- Unauthorized parts will be returned at the customer’s expense.
- Restocking and/or repackaging fees will be assessed on a per item basis upon quality inspection.
PAYMENT TERMS
Past due balances will be assessed a 12.9% annual interest rate. Interest will be accrued daily on balances that are past due and are solely the responsibility of the customer. Customer is responsible for any and all costs related to AFCO Performance Group LLC ‘s collection of prepaid balances, including bank and attorney fees.
IMPORTANT SALES TAX NOTICE
AFCO Performance Group, LLC. collects state sales tax on purchases as required by state law. For certain states, AFCO Performance Group, LLC. is not currently obligated to, and does not, collect state sales tax on your purchase. For those states, your purchase is subject to tax unless it is specifically exempt from taxation. Placing your order on the internet or by any other remote means does NOT exempt your purchase from tax. Certain states may require us to provide an annual notice to you of your purchases and to notify your state tax department of your annual purchases. Details for reporting your untaxed purchases, filing a tax return and paying any tax may be found on the tax department website for your state of residence.